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Frequently Asked Questions

WHAT IS A SETUP CHARGE?
IS SHIPPING & HANDLING FREE?
WHAT IS A SCREEN CHARGE?
WHAT ARE ACCEPTABLE FORMATS, PLATFORMS & SIZES FOR ARTWORK?
CAN I FAX YOU A COPY OF MY LOGO?
CAN I GET A SAMPLE PRODUCT BEFORE I ORDER?
DO YOU KEEP MY IMPRINT ON FILE?
HOW LONG WILL IT TAKE TO GET MY ORDER?
WHAT ARE THE PAYMENT TERMS?
CAN I SEE A SAMPLE OF MY IMPRINT LOGO BEFORE IT GOES TO PRESS?
WHERE ARE PROMOTIONAL PRODUCTS SHIPPED FROM?
I CAN'T FIND A SPECIFIC ITEM... CAN YOU HELP?
WHAT IS YOUR RETURN POLICY?
WHAT IF I NEED AN ITEM FASTER THAN THE REGULAR PRODUCTION TIME?

WHAT IS A SETUP CHARGE?

This is a nominal fee that applies to some orders with an imprint. This charge is for the labor it takes to calibrate the equipment or machinery that is doing the imprinting.

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IS SHIPPING & HANDLING FREE?

Prices do not include shipping and handling charges. All products are shipped F.O.B. factory. Shipping and handling will be added to your final invoice.

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WHAT IS A SCREEN CHARGE?

Most products require that a silkscreen or plate be made in order to apply your custom imprint. If your artwork is more than one color, a screen much be made for each color. Certain products do not require a screen charge when the imprint is comprised of only simple, straight-line text. Screen charges are one-time charges per product, per imprint. New imprints will require new screens and charges. There may be a small reset fee for re-orders.

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WHAT ARE ACCEPTABLE FORMATS, PLATFORMS & SIZES FOR ARTWORK?

We accept Windows and Mac vector artwork files. Adobe Illustrator, Corel Draw, EPS files with font converted, high-resolution TIFF or JPEG 600 DPI.

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CAN I FAX YOU A COPY OF MY LOGO?

Sure! Faxes won?t produce a clean enough image to reproduce on your imprint, but we can make your logo camera ready so it can be used in any form of printing. Artwork charges vary depending on complexity of the logo. A quote will be given before any job is started.

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CAN I GET A SAMPLE PRODUCT BEFORE I ORDER?

Absolutely! Most items are available for sample, and most sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory. Please call us for additional details.

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DO YOU KEEP MY IMPRINT ON FILE?

Your digital artwork and order details will be kept on file. Screens are only kept on file up to two years, depending on the factory that produced your product. New imprints or new items will require a new screen and will incur the appropriate screen charge. Again, if you have any questions, please ask.

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HOW LONG WILL IT TAKE TO GET MY ORDER?

Once your order is place, the standard turn around time is two weeks plus the shipping time. We offer rush service on some items for an additional nominal charge.

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WHAT ARE THE PAYMENT TERMS?

All new accounts are on a pre-pay basis. After three orders are placed and paid for terms can be establish upon request. We accept MasterCard, Visa and Cashiers Check.

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CAN I SEE A SAMPLE OF MY IMPRINT LOGO BEFORE IT GOES TO PRESS?

Of course! We can send you an Adobe Acrobat PDF proof via e-mail. If a preproduction sample is required there will a charge for the item plus all setup charges.

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WHERE ARE PROMOTIONAL PRODUCTS SHIPPED FROM?

We have suppliers located throughout North America and Asia to bring you a vast selection of products. Contact us if you require the location of a specific product?s production location.

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I CAN'T FIND A SPECIFIC ITEM... CAN YOU HELP?

We offer a wide variety of products in addition to those you see listed on our website. If you need additional help location a specific product, please contact us!

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WHAT IS YOUR RETURN POLICY?

If you are not completely satisfied with any of our promotional products or service, we will replace the product or refund your money. Hassle free! Please contact us within five days of the receipt of your order.

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WHAT IF I NEED AN ITEM FASTER THAN THE REGULAR PRODUCTION TIME?

Rush charges vary per product and will be applied to your order. Your order will ship Next Day Delivery. Please be aware that some items cannot be rushed due to production schedules and the actual printing process. Please call us for specific detail.

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Creative Concepts of America  -  719-686-1076  - sales@woodlandparkprinter.com